Upselling: Run Your Business Like the U.S. Postal Service and Thrive
In any list of companies and organizations to emulate, you certainly will not see the United States Postal Service. In fact, it was recently reported that the USPS is losing $25 million per day.
However, on a recent visit to my local post office, I saw one thing the USPS was doing very well: upselling.
Let me give you the full story. I had to ship back a defective cell phone so I took it to the post office. I put it in a priority shipping envelope, got in line, and soon made it to the cashier.