Dale Denham

Dale Denham

Dale is a business leader who is best known for providing business-focused I.T. leadership. He believes technology is not limited to increasing efficiency, but is essential to driving revenue. Dale strongly believes having great people is the critical ingredient to success no matter how great your technology might be.

Known to many in the promotional products industry as a leading technologist, Dale is using his mix of business and technology to help drive the industry forward. One of the leaders and founders of the PromoStandards effort, Dale and others are working hard to address industry inefficiencies. Dale also is a board member of PPAI through 2018.

Follow Dale on Twitter @daledenham or connect with him on LinkedIn via http://www.linkedin.com/in/daledenham.

How Would Your Customers Feel About a 20 Percent Price Increase?

If you had to increase your prices 20 percent tomorrow, how would your customers react? After you absorbed unflattering comments and disappointment, your customers would buy fewer products, if they bought any at all. Beyond our industry, consider what we buy every day: clothing, footwear, housewares, electronics and so on. How would you feel the…

ERP Systems and the Promotional Products Industry

Let’s start with a verifiable fact. Everyone hates their ERP (Enterprise Resource Planning) system. Yes, a few of you will say your ERP is great, wonderful, etc. However, you are wrong, or at least using "alternative facts." I hate my ERP system, and yet I realize that my ERP is actually great. I just want…

The Rise of Bots and the Impact on Your Business

Last year at PPAI Women’s Leadership Conference, I facilitated a session titled “Emerging Technology Trends,” which I also facilitated at the PPAI Expo this year. In this session, I covered the rise of bots, and how they improve our personal lives. I then went on to point out how bots will impact business. It’s a…

The Truth about the Border Adjustment Tax

The U.S. House Republican tax reform proposal includes a recommendation to adopt a Border Adjustment Tax (BAT). If it passes in any form, it will increase the cost of promotional products significantly. The BAT will have a negative overall impact to the promotional products industry. You must start learning about BAT, and how it is…

I Cut Out the Middleman and I Liked It

I did it. I went direct. I cut out the distributor. I cut out the supplier. I bought directly from China. It wasn’t bad. In fact, it was quite good. Delivery was three weeks. Product quality was excellent. Service was outstanding. English wasn’t a problem. I’ve already ordered a second time. I bought glasses directly…

Stop Underestimating Promotional Products E-Commerce

“Department Stores Are Paying the Price for Underestimating Amazon” Department stores have been dabbling in e-commerce for a long time, but failed to recognize the big shift in consumer shopping preferences. Now, they are paying the price by closing stores en masse and shifting more investments into e-commerce. Amazon has such a large lead online…

3 Critical Components of Your Web Strategy

Customer shopping expectations are racing ahead at light speed. We are at the point where buying online is often simpler and preferred over talking with a person. When that happens, new value is created and a new buying preferences are formed. To build your business, you must leverage your relationships while participating in the burgeoning…

Home Automation Is Fun and Simple

If you haven’t started with home automation yet, now is the time. Even if you have, now is the time to add one more thing: Amazon Echo Dot, better known as Alexa. On its own, Amazon Echo Dot ($50) is a great deal. It plays music (although only loud enough for one room), creates shopping…

Data Driven Versus Data Informed

I love data. I really do. The more data you have, the better decisions you can make. Unless… Unless you read the data without context and understanding. Consider this example: Your e-commerce vendor is reporting to you that your Google Adwords (the ads that show during a Google search) campaign is doing extremely well and…

Practice Agility

Most salespeople are extremely agile. Extremely agile. Salespeople want to say "yes" to anything. Agility is critical to success in sales. A great process is critical, too, but being flexible to meet each customer’s needs is equally critical. Agility often breaks down once you get past sales. Operation teams often are far less agile by…

Be Bad at Something

Be bad at something, perhaps a few things. Consider being downright awful at one thing. Why be bad at something? Simply put: So you can be great at the things that matter. Consider Amazon. It isn't great at "in-person" customer service, even though it is great at customer service. In fact, it offers some of the…

Why You Should Avoid Vanity Metrics

Every business has metrics, but too many use vanity metrics that make them feel good about what is being done rather than providing insights to be better. For example, we’ve all suffered from the call center that is so focused on wrapping up the call rather than resolving the problem. Why? Because the more calls,…

Did You Miss the Pokemon Fad?

I was in San Francisco Aug. 14 (attending PPAI North American Leadership Conference) and watched as nearly everyone seemed to be playing "Pokemon Go." I was in San Francisco this weekend and other than a few young boys, I saw hardly anyone playing "Pokemon Go". This isn't because I wasn't paying attention. In fact, it…

Listen to Me!

This is what you clients want. This is what your staff wants. This is what your colleagues want. This is what baby boomers want. This is what millennials want. This is what my kids want. This is what my wife wants. This is a nearly universal truth. People want to be heard. Listen. Listening is…

Customers Buy What, When and from Whom

The customers make the buying decisions to buy what they want, when they want and from whom. What Salespeople are inundated with what to sell from suppliers, managers and their general experience. It’s not a secret that customers want to know what is popular. We all want to know today’s special when we visit a…