Your Voice Mail Message May Be Sending the Wrong Message
Unfortunately, we can’t always be available each time a client or new prospect calls needing our services. In today’s environment, when we do get a call it usually means they need something quickly, or it could even be regarding a problem on an existing order.
In your absence, what does a caller hear? Does your voice mail message give each caller a sense that you are professional, enthusiastic and eager to get right back to them… or does it leave them wondering when you will get the message and if in fact you will ever call them back?
Understanding that we are not exclusive to all of our clients, have you considered how much business you might be losing each year due to a weak voice mail message?
What if your client called the next available distributor because you were not available and you had a lousy voice mail message?
Maybe it is time to call yourself!
Over the weekend, take some time to evaluate your voice mail message on your cell phone and office phone system.
Call yourself, let it ring and count the rings. Does it pick up on the second ring? It should! If you make your clients wait four rings they may not want to wait that long to leave a message. Think about it… what message are you sending if you make them wait?
Test several ways to answer your phone and select the way that best reflects your selling style.
Here are a few good examples:
Hello, this is (first name, last name), I am not able to take your call personally at this time, but if you would like to leave a message, I will get back to you as soon as possible. Thanks for calling. Goodbye!