CPSC Chair Tenenbaum: We're Not Trying To Play "Gotcha" With Manufacturers
The Consumerist recently met with CPSC chair Inez Tenenbaum to discuss how the commission works with manufacturers on everything from the recall process to new standards on lead and drop-side cribs, and why some within the commission are attempting to scuttle its new products database.
ON ISSUING A RECALL:
Most of our complaints come directly from companies. If they know that someone's had a problem with their product, [the company] has 24 hours to report that to the agency. Most of our recalls are voluntary. A company comes to us, we work out a press release, and they voluntarily recall it.