Delegate CX Adds Industry Expert Becki Heinen as Director of Customer Success

Delegate CX, Dallas, the outsourcing specialists focused on helping growth-minded businesses in the promotional products industry grow and scale, are excited to announce that industry expert Becki Heinen, has joined the team as director of customer success.

Heinen joins Delegate CX from Facilisgroup, where she headed up a variety of different departments over four years, building up key training and onboarding processes for customers and partners. It was here that Heinen was exposed to the growing promotional products industry and where she had the opportunity to work with some of the leading distributors in the sector.

She brings a wealth of talent, enthusiasm and drive to her new role at Delegate CX, and is looking forward to working with the range of clients that the company is helping to grow.

"I’ve been blown away by the talent, drive and determination at all levels of Delegate CX," said Heinen. "The values and vision are spot on, and I couldn’t be more thrilled to have the opportunity to work alongside this extraordinary team making big waves in the industry."

"We are super excited to have Becki join the team at such a pivotal time for the company," added Craig Dunlap, CEO and founder of Delegate CX. "We are starting to see the promotional products industry really take off again after the pandemic, and so we’re eager to help drive new growth for our clients and partners. Becki will be a crucial part of that, and we couldn’t be happier to have her heading up our essential customer success department."

Source: Delegate CX

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