Raising the Bar
JD: Veritas and Intertech—the main testing companies that are used worldwide.
AE: And these are companies that test all different products ... worldwide, world-acclaimed and completely independent.
PM: So when [auditors] come into the facilities, how does that process work?
AE: We have a standard set up so they understand what to look for. They are experienced—so they know they can go into a factory, know immediately if the quality practices that factory has set up will yield the results that [we are looking for.]
PM: It seems like a massive undertaking, with all the testing, audits, certifications. What is the cost associated?
JD: I’d say most of the members already are doing these types of tests and that’s why these companies are on the QCA today. They are taking the testing very seriously. ... It could be upwards of six figures to get certified. And it’s going to cost you, potentially, to change your internal process.
TG: And to maintain it. This is like long-term medication. You’ve got to keep on taking it, so you’re not dead.
JD: However, if you do this and you comply with this, I think the return on investment is within 12 months because you will lower the amount of mistakes and the issues you have. It allows companies to do what they do best, instead of worrying about every single order coming in, because they have the processes in place in order to detect any problem before it ever even comes out.
TG: The laws are changing all the time. And no one can tell you they are 100 percent safe, but what they can tell you is that they have systems in place to make it as safe as possible to try to deter as much as possible.