Q3 2011 North America Email Trend Results: Open Rates Increase Over Previous Quarter and Year
The quarterly analysis is compiled from 5.7 billion emails sent by Epsilon in July, August and September 2011, across multiple industries and approximately 140 participating clients. The analysis combines data from both of Epsilon's proprietary platforms, DREAM and DREAMmail.
Report Highlights:
- Non-bounce rates remained strong quarter over quarter and year over year, at 96.5 percent.
- Open rates (23.8 percent) saw a slight increase quarter over quarter (7.1 percent), as well as an increase over last year (7.8 percent).
- Click rates (5.5 percent) increased 0.3 percentage points from Q2 2011. They are in line with this same time last year (5.4 percent) and have remained steady over the last two years.
- Average volume per client increased over Q3 2010 (14.9 percent).
"While email marketing performance remains strong, incorporating best practices will ensure an increase in customer engagement and drive desired behaviors," said Judy Loschen, vice president of digital analytics at Aspen Marketing Services, a division of Epsilon. "As email continues to mature as a marketing channel and is often used with other mediums, it's key for marketers to leverage customer data and to dive deeper into testing in order to deliver clear and relevant messaging that drives loyalty, engagement and action."