Verizon Promotes Use of Its Inventive Self-Service Interactive Tool

Verizon's In-Home Agent is an automated tool that can eliminate the need to call an agent for help by enabling Verizon customers to perform a variety of functions with the click of a mouse. A video version for FiOS TV puts help and information tools right on the TV screen and is controlled by the TV's remote. With the agent, Verizon FiOS Internet and FiOS TV customers can check and restore their Internet service, repair their video setup, establish security for their computer's Wi-Fi connection and perform various e-mail and voice mail functions. The agent also supports some self-help functions for Verizon High Speed Internet customers.