While employee engagement and feedback are essential parts of participatory management, without structure and clearly articulated levels of responsibility and authority, what is intended to be collaboration may lead to confusion. The question is who is empowered to make decisions on behalf of the organization?...
Joseph P. Truncale, Ph.D.
One of the concerns I hear most often from CEOs and owners is the state of their organization’s culture. These issues are especially perplexing since there are any number of tactics being employed to help build team spirit. And while there is nothing wrong with “Pizza Friday,” these ideas alone are not likely to move the needle in the direction of cultural improvement...
Truncale describes the process of creating organizational change within a business by meeting the needs of the current structure.
There is research to suggest the most effective approach to to persuade others may run counter to popular wisdom.
While the list of skills for highly effective leaders hasn’t changed much, the items on the list are shifting in impact and importance.
Post-pandemic issues seem to include a shortage in needed materials from the supply chain and skilled workers.
Here are six steps that can help guide your team in preparing for and winning new business in a targeted way.
Here’s a simple four step process for developing competency, skills, and confidence in your managers and supervisors.
Making a rigorous review of accounts a necessary exercise. Here are seven questions to discuss with your team to get you started.
Regularly scheduled, well-structured management meetings can spell the difference between accomplishments and falling short of goals.
As business leaders look to increase their level of clarity, understanding internal obstacles is a good place to start.
It will soon be budget time and time to set a goal with expected growth in GDP. What is the expectation when we set these goals?
Customer account review is not a new idea, though it is rarely done in a robust, comprehensive way. As businesses emerge from the impact of COVID-19, retaining customers at any cost seems likely and logical. Given the unique challenges of bringing business back, this may be the best time to incorporate the discipline of structured, purposeful account review and analysis...