By now, we've all been there: a video call gone wrong. But Lisa Greyhill, president of Firebrand Global Marketing, has a story so chilling, so terrifying, that it can only be described as the [spooky voice] "Zoom call from hell."

Lisa joined the show to tell us about what went wrong on that fateful prospect call and, more importantly, how she turned it into a big order anyway. She also shared advice for other distributors navigating the essential but not-always-smooth task of remote prospecting and virtual client visits.

Plus, Sean and Brendan discuss branded merchandise's big night at the Super Bowl, review their favorite (and least favorite) commercials, complain about Tom Brady and much more.