Sink or Swim: Taking Cues from Customers
Don’t get defensive. After a half hour of facepalming, accompanied by excessive sighing, I felt defeated. Guilty even, as though I failed the sales attendant and her three “heavy-hitting” questions. I thanked her and said, “Well, I guess nothing worked/or is going to work.” Her response? “There are other options, you just didn’t like them.” Note, she was not smiling and there was no apologetic or regretful tone. Quite the opposite. Dumbstruck, I stared at her and proceeded to leave the store. That wasn’t my first time shopping at this store, but it certainly was my last. Keeping your cool even if things don’t work out is simply common sense (though sometimes it’s good to be reminded).