Excerpts from Education at PPAI Vegas, Part 2

BEST QUOTE: "We have four distinct generations in the industry right now, and we're all going to have to work together for a while. [Management] might not be traditional, but we're all going to have to work together and find the most profitable way to make things work."

MOST INTERESTING IDEA: The idea of company transparency, making every detail of a business known to its employees, as a method of motivation and loyalty-building. Mackay's employees know everything from company income to rent on the building and even the number of daily telephone calls.

Thanks for reading, and check back here tomorrow for part three!