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Rick Brenner
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It isn't hard to imagine how the call would go.
"Hello, Mr. XYZ Promotional Products Supplier? I'd like to speak to the owner or president of your company. I'm calling from the Consumer Products Safety Commission."
"Yes, I'm the owner of XYZ. How can I help you?"
"Good morning sir. Well, sir, we received a complaint from one of the consumer advocacy groups we work with that you manufactured a children's backpack that doesn't comply with the law. We sent a few samples to our lab here in Bethesda and they were right. The handle of this bag tested at 1,700 ppm and the fabric was over 500."
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Rick Brenner
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