A Supplier Loses It!
One of the two suppliers I sent my frustrated subject line to replied to me with a very harsh e-mail. It seems they lost it. Their response was not thought through in a way that would have been more professional. Apparently, they had received many spam reports and the e-mail program they use suspended their account. This company, rightfully so, assumed I was part of why they were suspended.
In my response to them, I apologized for my harsh comment and told them I had nothing to do with their suspension. My terse subject line was born of frustration and the threat was empty. I did not submit a spam report. Stating the obvious, I noted that if they received enough spam reports to be suspended, clearly quite a few people were not happy about the e-blasts they sent out. I wasn't happy either, but I didn't make a report.
Spam reports negatively affected their business and I understand how frustrating that is, but responding in they way they did didn't help the situation. Rather than contact me directly and have a respectful dialog, this company chose to attack. Their email to me made assumptions about my character and in turn damaged the opportunity to do business with me in the future. Even if I did represent one spam report... their problem was much larger than that.
We could have had a dialog where we both acknowledged where we failed in the process and come away having both learned and benefitted from the experience. Instead, we will most likely never work together.
How we react in business situations is reflective of our character and approach to how we choose to do business. Not long ago, I made a mistake that in the past would put me over the edge. It was a business error that is easy to make and simple to catch... but that didn't happen. On a large order for shirts, I entered size Large instead of X-Large. As a seasoned pro, I always send the work order to the client with the instructions to check the order and make sure it's correct prior to approving it. In this case, my client didn't catch the error and wrong size shirts were decorated. It was a very costly mistake.