Sprint... Lessons from the Company of NO!
This Rant addresses my business experience with Sprint. It's one of the most dysfunctional business dealings I've ever had. But as usual, in life's experiences, there are lessons to be learned.
Ranting about cell phone service is pretty easy to do. All carriers have occasional coverage issues. But based on our personal experience with ongoing outages, Sprint's network failing has gone far beyond an occasional issue. We certainly don't expect perfection with cell phone coverage, but there is a reasonable expectation to receive SOME cell service. Unfortunately, we have experienced Sprint's poor service and complete lack of ANY service on a regular basis for several months now. Sadly, poor and lack of any service seems to extend to their customer service department also.
Sprint is the company of NO. NO phone. NO Internet. NO texting. Their bad business practices result in NO service, NO caring and NO integrity. Thankfully... a closure to the "dramedy" has come, along with some great lessons I can share, so it's not all bad.
Lesson #1: How you handle a problem defines the character of the person and also the character of the company they represent. Things go wrong in business all the time. In our industry, it can be misprinted items, products that miss deadlines, or a lack of communication that escalates to a problem. A customer service issue is a great way to show how good you really are!
In our area, Sprint service has been out for over a month. As a result, the good, honest people in the front lines at the local Sprint store have been put in the line of fire dealing with Sprint's problems. Talking with them, they share our frustration with the situation. Those I talked with have been given no information. Seemingly they have no confidence that Sprint would help explain the situation or give any answers as to when their problems might be fixed. Or... how it should be handled with customers? At one point when I asked a Sprint store employee what we should do, he flat out told me "switch to Verizon."