Swing All the Way Through
Follow through. This is more than going through the motions when we offer to provide a quote, answer a question or help with a project. Verify that the information or assistance was helpful. Is more needed? Is more wanted, but not being verbalized? By asking a few more questions, at the very least you’re showing you are interested and care, which solidifies you as a future go-to. More likely, you’ll draw out another need that could result in more business and a stronger relationship.
Learn from “no.” This goes beyond the adage to “never take ‘no’ for an answer”. Everyone gets the door slammed in their face, regardless of whether or not they think they’re in sales. We lose orders, lose opportunities, lose promotions, lose current or prospective team members—you get the gist. Sometimes we can turn things around quickly and make a positive outcome. If we’re limited in what we can do now, we can learn from the experience by asking ourselves (and others involved) a few questions. What could we have done differently to create a better outcome? Nothing is totally beyond our control – sometimes we need to take other steps to create a different situation for the future. The more we understand this, the more impact we can have.
Have fun up there. Why is it that so many people are simply better when they’re at ease? Practice creates confidence. Being too relaxed can work against you, but having that perfect mixture of comfort and adrenaline lends itself toward hitting those home runs.