"Surf's Up": Our Industry Is At A Tipping Point
Our industry has arrived at the "product safety tipping point." Distributors expect suppliers to get moving, and they are committed to rewarding suppliers that can demonstrate they are compliant as opposed to just talking a good game. Relying on testing or auditing alone won't work. While it takes time to develop a compliance program, there is a collective understanding that we have no choice. Safe and compliant product must be delivered if the industry is to not only survive but also thrive.
I heard one NALC attendee compare product safety to a surging wave that will not ebb; we will either ride it or be washed away. The surfers out there (not me, too fat) know that you must paddle before the wave hits if there's any hope of catching it. Surf's up, dude! If you are not already paddling as hard as you can, you are behind.
Brent Stone is executive director - operations for Quality Certification Alliance (QCA), the promotional products industry's only independent, not-for-profit organization dedicated to helping companies provide safe products. A Six Sigma Black Belt, Stone has more than 25 years of in-depth supply chain management experience with extensive expertise in process design, development, improvement and management. He can be reached at email@example.com or visit www.qcalliance.org for more information.