A Brief Look at Quality Control in an Asian Factory
One of the things Western companies purchasing promotional items overseas have to take in account is the culture of the countries producing the products. For example, in China, the largest exporter of electronic promotional items, admitting a mistake is considered a personal loss of face. It is crucial to train your QC personnel in understanding how to properly conduct a QC inspection and work together to improve altogether.
Choosing a supplier that has Western staff on the ground is valuable and worth it in the long run if you wish to keep your customers with a high level of satisfaction. Not only are you able to communicate in your native language, but you can also have piece of mind knowing that what you order is what you are going to get. With many suppliers these days are just handing their order off to a third party factory overseas, this is invaluable.
Wouter Savelkoul hails from Susteren, Netherlands, and is a senior sales representative for Emperor, based in its China office and manages accounts in Europe, Canada and the U.S. Aside from business development he also often takes out his pen USB and writes articles on Asian manufacturing, QC/QA, and anything else directly related to the promotional products industry.
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