Your Voice Mail Message May Be Sending the Wrong Message
Hello, this is (first name, last name), with (your company name) your call is very important to me so please leave a brief message and I will call you back as soon as possible. Goodbye.
Hello, this is (first name, last name), I am out of the office at this time but you can leave a message or try me on my cell phone... 555-555-1212. Thank you!
Hello, this is (first name, last name), I am not available to take your call at this time so please leave a message and I will return your call at my earliest convenience. Goodbye.
Our point is... you need to be completely satisfied with what you hear when your voice mail message picks up.
Make sure it sounds as professional as possible, and has that sense of urgency to respond to their call.
Here are a few do's and don'ts regarding voice mail etiquette:
- Keep your message short, upbeat, and professional.
- Forward the call to your cell phone if possible.
- If you can't forward the call, make sure the caller knows you will get back to them as soon as possible.
- Leave your cell number as a secondary option.
- Be natural and friendly in your tone and content.
- Thank them for the call.
- Be cute or funny.
- Have music playing in the background.
- Sound as though you are too busy to take the call.
- Say you will get back to them within 24 hours.... that is not good enough if you want the order.
- Make a commercial out of your message, keep it short!
- Forget to thank the caller for the opportunity to service them.
Just as first impressions in person are important, the professionalism of voice mail messages should be as well. Review your message, think about what your clients and prospects would want to hear, and see that your message matches their expectations.